A Retrofit Advisor is a customer-facing role. They can give independent advice to homeowners or residents, to help them understand retrofit and what the right options are for them and their homes.
Retrofit Advisors are often the first point of contact for residents. In Social Housing they are often Tenant Liaison Officers or similar. They often work alongside Retrofit Coordinators in providing a link with the resident or supporting the administrative process.
The Retrofit Advisor’s role often begins at the very start of the retrofit project. Working under the Retrofit Coordinator, they will often provide the initial advice to the homeowner or resident. They will help to establish the client’s needs and budget parameters, and work with the Retrofit Coordinator to determine the Intended Outcomes.
Many Retrofit Advisors will remain involved in the resident-engagement role throughout the process of assessing the property, designing and planning the solution and undertaking the installation. Their job is mainly about communication and keeping the resident engaged and on-board, ensuring that disruption is minimised as much as possible. They will work closely with the Retrofit Coordinator, often being their eyes and ears on the ground.
The Retrofit Advisor role starts before the Assessor attends the property and continues to support the customer through the retrofit process.
PAS 2035 introduces six distinct roles and outlines the responsibilities of each role as determined by the assessed level of project risk. The PAS also clarifies what accreditations and qualifications the individual must have to become accredited in each role.
A retrofit advisor is a customer service focussed role, they can give independent advice to homeowners or residents, with a view to help them understand retrofit and the impact it will have on their property.
The course is made up of four modules that cover all aspects of retrofit advice. Each module features extensive teaching materials, expert presentations, case studies and activities that are designed to give you an in-depth understanding of both theory and practice.
All you need to know about climate change, the importance and meaning of retrofit, fuel poverty and the role of a Retrofit Advisor.
Learn the basics of construction and building services, energy efficiency and heat loss, retrofit measures and technologies and the major risks in retrofitting.
Get to grips with the organisations involved in retrofit, the funding and grants available, the typical retrofit customer journey, PAS 2035 and the role of the Retrofit Advisor.
The skills and knowledge you need to do the job properly, including site visits, health and safety, common challenges in retrofit and energy efficiency and how to deliver good retrofit advice.
All learners are assigned to one of The Retrofit Academy’s Tutor/Assessors, who will provide guidance and feedback on all your assessments. All Tutors/Assessors are experienced in the retrofit industry and hand-picked for their experience and expertise.
The course is assessed via:
Portfolio of evidence
All learners successfully passing the assessments will be receive the Level 3 Award in Domestic Retrofit Advice from AIM Qualifications, an Ofqual-regulated Awarding Body.