Level 3 Award in Domestic Retrofit Advice

Level 3 Retrofit Advice Course

What is a Retrofit Advisor?

A Retrofit Advisor is a customer-facing role. They can give independent advice to homeowners or residents, to help them understand retrofit and what the right options are for them and their homes.

Retrofit Advisors are often the first point of contact for residents. In Social Housing they are often Tenant Liaison Officers or similar. They often work alongside Retrofit Coordinators in providing a link with the resident or supporting the administrative process.

The Retrofit Advisor’s role often begins at the very start of the retrofit project. Working under the Retrofit Coordinator, they will often provide the initial advice to the homeowner or resident. They will help to establish the client’s needs and budget parameters, and work with the Retrofit Coordinator to determine the Intended Outcomes.

Many Retrofit Advisors will remain involved  in the resident-engagement role throughout the process of assessing the property, designing and planning the solution and undertaking the installation. Their job is mainly about communication and keeping the resident engaged and on-board, ensuring that disruption is minimised as much as possible. They will work closely with the Retrofit Coordinator, often being their eyes and ears on the ground. 

  • The PAS 2035 Process Map

    The Retrofit Advisor role starts before the Assessor attends the property and continues to support the customer through the retrofit process.

  • The Roles of PAS 2035

    PAS 2035 introduces six distinct roles and outlines the responsibilities of each role as determined by the assessed level of project risk. The PAS also clarifies what accreditations and qualifications the individual must have to become accredited in each role.

Who should become a Retrofit Advisor?

The role of a Retrofit Advisor is all about customer service and engagement, making the complex process of retrofit less uncomfortable and more achievable for customers. 

A Level 3 Award in Domestic Retrofit Advice course lasts 4-5 days and is ideal for housing professionals becoming more heavily involved in retrofit projects

This could be a great role for you if you are great with people, enjoy providing information, advice, and guidance, can build great rapport through your people and communication skills, and you like creative thinking.

You would also need to have great attention to detail and be able to keep lots of plates spinning. Retrofit Advisors are busy people who are involved in lots of projects so maintaining accurate records, being able to prioritise and being really organised is important.

Level 3 Award in Domestic Retrofit Advice

A retrofit advisor is a customer service focussed role, they can give independent advice to homeowners or residents, with a view to help them understand retrofit and the impact it will have on their property.


Who’s this for:

You must have experience working in the retrofit industry or a recognised retrofit qualification.
Customer service experience is also desirable.



Blended Learning supported by tutor-led sessions, mentor support and our state of the art E-Learning platform.



The course is made up of four modules that cover all aspects of retrofit advice. Each module features extensive teaching materials, expert presentations, case studies and activities that are designed to give you an in-depth understanding of both theory and practice.

1. The Role of Retrofit in Home Energy Consumption

All you need to know about climate change, the importance and meaning of retrofit, fuel poverty and the role of a Retrofit Advisor.

2. Retrofit Principles

Learn the basics of construction and building services, energy efficiency and heat loss, retrofit measures and technologies and the major risks in retrofitting.

3. The Retrofit Industry and the Role of Advisors

Get to grips with the organisations involved in retrofit, the funding and grants available, the typical retrofit customer journey, PAS 2035 and the role of the Retrofit Advisor.

4. Understanding the Principles of Retrofit Advice

The skills and knowledge you need to do the job properly, including site visits, health and safety, common challenges in retrofit and energy efficiency and how to deliver good retrofit advice.

Method of Study & Course Cost

Method of Study

When you sign up to the course you will get access to The Retrofit Academy Learner Management System: our state-of-the-art eLearning platform through which the course is delivered, and your assessments are submitted.

The eLearning modules are enhanced by our unique bootcamps which give you a crucial peer learning experience supported by our expert tutors.

Bootcamps are available online via virtual learning or in a Retrofit Academy training centre, depending on your preference.

£1300 + VAT

*Pay in three interest free monthly installments

Blended Learning

  • Self-guided eLearning
  • Online or in-person Tutor-led Bootcamp
  • Includes learner membership of The Retrofit Academy


  • Self Paced

Assessments and Certification

  • All learners are assigned to one of The Retrofit Academy’s Tutor/Assessors, who will provide guidance and feedback on all your assessments. All Tutors/Assessors are experienced in the retrofit industry and hand-picked for their experience and expertise.

    The course is assessed via:

    Portfolio of evidence 

    • All learners successfully passing the assessments will be receive the Level 3 Award in Domestic Retrofit Advice from AIM Qualifications, an Ofqual-regulated Awarding Body.

    Apply Now

    If you are think the Level 3 Retrofit Advice course is for you, “Apply Now” below now to start the process.

    T: 0330 055 7629
    E: info@retrofitacademy.org
    A: Barn 4, Dunston Business Village,
    Stafford Road, Stafford, ST18 9AB

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