The Retrofit Academy Website Privacy Notice

Our contact details

Name: The Retrofit Academy Community Interest Company

Address: Barn 4, Dunston Business Village,

Stafford Road, Stafford, ST18 9AB

Phone Number: 0330 055 7629

E-mail: [email protected]

Date Completed: 12th January 2024

The type of personal information we collect

The types of personal data we collect will depend on the purpose for which we will use the personal data on our website. We currently collect and process the following information:

  • First name
  • Surname
  • Email address and email content
  • Phone number

Some of our purposes require us to collect sensitive information known as special category data. In the context of this Privacy Policy, the special category data we will be processing is set out below:

  • Data relating to health conditions including information about disability and other medical conditions
  • Data about your ethnicity

We will only collect this data for clear and specific purposes which we set out below.

How we get the personal information and why we have it

When you use our website, the personal information we process is provided to us directly by you for one of the following reasons:

  • An application form for applying for one of our courses.
  • To register your interest for a course
  • have been appointed to send the invoice to for payment or you are the contact person for an employer paying for a course.

To ensure that we comply with equality legislation including the Equality Act 2010.

  • We use the information that we hold about you for the following purposes:
  • Responding to queries raised via our enquiries forms
  • Process your online application.
  • . We use cookies on our website to gather analytical information about how you interact with our website.
  • Under the UK General Data Protection Regulation (UK GDPR), when we use personal data following interaction with our website, we need a lawful basis to do so. For the context of this Privacy Policy, the lawful bases we rely on for processing of your personal data are set out below:

Where you sign up to our mailing lists or to receive direct marketing from us, we rely on your consent. You can withdraw your consent at any time.

Where you apply for a course, we will process your personal data in order to enter into a contract with you.

Where you seek further information or interact with our social media icons, we rely on Legitimate Interest

For the processing of your special category data, we rely on the lawful basis of the processing being necessary for the purposes of meeting our obligations under employment, social security or social protection law.

  • Whether we have a legal obligation to retain the data We will keep your data only for as long as it necessary to meet one of the above requirements. We will keep the data we hold about you under regular review. When we no longer need to retain your data, it will be securely deleted. 

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at [email protected] if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected]. You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk